Questions
FAQ
Orders & Shipping
How long does shipping take?
Standard: 7–14 business days internationally. Express options available at checkout. You'll receive tracking once your order ships.
Where do you ship?
We deliver to the countries listed at checkout. Clothing ships from our fulfilment partner and is sent Delivered Duty Paid, so there are no customs or import fees to pay on delivery.
Can I track my order?
Yes. Once dispatched you'll receive an email with your tracking number. You can also track at /pages/track-order.
Products
What sizes do you carry?
S, M, L, XL across all garments. See the full Size Guide for exact measurements per product type.
Are the garments limited?
Yes. Foundation Collection drops are produced in limited runs and are not restocked. When they're gone, they're gone.
What materials do you use?
T-shirts: 200gsm 100% cotton. Hoodies: 340gsm fleece. Jumpers: 320gsm French terry. All garments are unisex with a relaxed silhouette.
Returns
Can I return or exchange?
Returns accepted within 14 days for unworn, unwashed items in original condition. See the full Refund Policy.
What if my item arrives damaged?
Email info@ytinumoc.com with your order number and a photo within 7 days of delivery. We'll sort it.
Foundation Pass
What is the Foundation Pass?
1,000 passes total. Four tiers: Copper (#300–#999), Silver (#100–#299), Gold (#013–#099), Relic (#000–#012). The founders' jacket is not part of the price. If all 1,000 Passes sell, every holder receives one jacket, made to measure, in one batch. If they do not, no jacket is made. No date is set. From 30 days after purchase you can request one piece from the Founders' List in its place. You keep your place in the city. See /pages/foundation-pass.
What does my pass tier mean?
Tier sets your lifetime discount on the Ytinu clothing brand: Copper 20% · Silver 25% · Gold 30% · Relic 40%, plus early access to every drop. The founders' jacket is not part of the price. If all 1,000 Passes sell, every holder receives one jacket, made to measure, in one batch. If they do not, no jacket is made. No date is set. From 30 days after purchase you can request one piece from the Founders' List in its place. Tier is a sealed reveal, permanently locked at mint.
