Refund policy

**Ytinu Moc — Refund & Returns Policy** Effective Date: 6 October 2026 Seller of record: Ytinu OÜ (registry code 17332433), Estonia. **EU Right of Withdrawal** If you are a consumer in the EU, you may withdraw from your purchase of standard apparel within 14 days of receiving the goods, without giving a reason, under EU Directive 2011/83/EU. To exercise this right, email info@ytinumoc.com with your order number before the 14-day period expires, then return the goods. This right does not apply to custom or made-to-measure goods (see "Founders' Jacket" below). **Standard Apparel (Hoodies, Jumpers, Tees)** We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with all tags attached. To initiate a return, email info@ytinumoc.com with your order number and reason. Return shipping is at the customer's expense unless the item is faulty or incorrect. Refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. **Founders' Jacket (Foundation Pass founding reward)** The founders' jacket is a conditional founding reward. It is not part of what the Foundation Pass price pays for. It is made to measure, in one batch, only if all 1,000 Foundation Passes sell, and no production date is promised. If it is made, it is produced to your individual measurements, so it is exempt from the 14-day right of withdrawal under EU Directive 2011/83/EU, Article 16(c), and cannot be returned once production has begun, except where it is faulty or not as described. Please confirm your measurements carefully.

**Founders' List piece**

From 30 days after purchase, a Foundation Pass holder may request one piece from the Founders' List in place of the jacket reward. If the piece is available, we confirm it and ship it within 30 days of confirming. If it is not available, your jacket reward stays. You can return the piece within 14 days of delivery, unworn and in original condition with tags attached, as for standard apparel above. Returning it restores your jacket reward. No payment is refunded, because the piece was given in place of the reward and not bought.

**If you bought before 6 October 2026**

If you bought your Foundation Pass before 6 October 2026, the jacket terms you bought under still apply to you unless you agree in writing to these terms. We will contact you individually. **Exchanges** We do not offer direct exchanges. To change size or colour on standard apparel, return the original item (if eligible) and place a new order. **Faulty or Incorrect Items** If you receive a faulty or incorrect item, contact us within 7 days of delivery at info@ytinumoc.com with your order number and a photo. We will cover return shipping and provide a full refund or replacement at no charge. For a Founders' List piece, we replace it or restore your jacket reward. **Digital Products (Foundation Pass access, Early Access Key)** Your Foundation Pass is delivered immediately. Before buying, you confirm you understand it can't be returned once delivered. If it isn't delivered or doesn't work, you get a full refund. For delivery issues, contact info@ytinumoc.com within 48 hours of purchase.