Refund policy

**Ytinu Moc — Refund & Returns Policy** Effective Date: 22 June 2026 Seller of record: Ytinu Moc OÜ (subsidiary of Ytinu Unlimited OÜ), Estonia. **EU Right of Withdrawal** If you are a consumer in the EU, you may withdraw from your purchase of standard apparel within 14 days of receiving the goods, without giving a reason, under EU Directive 2011/83/EU. To exercise this right, email info@ytinumoc.com with your order number before the 14-day period expires, then return the goods. This right does not apply to custom or made-to-measure goods (see "Made-to-Measure Jacket" below). **Standard Apparel (Hoodies, Jumpers, Tees)** We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with all tags attached. To initiate a return, email info@ytinumoc.com with your order number and reason. Return shipping is at the customer's expense unless the item is faulty or incorrect. Refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. **Made-to-Measure Jacket (Foundation Pass)** Each Foundation Pass includes one custom jacket produced to your individual measurements. Because it is made to order and personalised, it is exempt from the 14-day right of withdrawal under EU Directive 2011/83/EU, Article 16(c), and cannot be returned or refunded once production has begun — except where the item is faulty or not as described. Please confirm your measurements carefully before production. **Exchanges** We do not offer direct exchanges. To change size or colour on standard apparel, return the original item (if eligible) and place a new order. **Faulty or Incorrect Items** If you receive a faulty or incorrect item, contact us within 7 days of delivery at info@ytinumoc.com with your order number and a photo. We will cover return shipping and provide a full refund or replacement at no charge. **Digital Products (Foundation Pass access, Early Access Key)** All digital product sales are final. We do not refund digital products unless the product was not delivered or is materially defective. For delivery issues, contact info@ytinumoc.com within 48 hours of purchase.